Orthodontic treatment is usually a two- to three-year commitment. Once you start, transferring to another office is cumbersome and expensive, so it's worth taking the time to get it right. Here are the questions to ask, and how we answer them at Rockwood Orthodontics.
If something goes wrong with my braces or aligners between visits, how soon can I be seen?
Usually within one business day when the office is open. Call us anytime, and we'll tell you what to do in the meantime.
What if my treatment involves my dentist or oral surgeon?
Dr. Schuler coordinates directly with your other providers. She calls them, shares records, and stays in touch by email so everyone is working from the same plan.
If my treatment takes longer than expected, will I pay more?
No. If your treatment runs long, there's no extra charge.
How will we decide when treatment is finished?
Together. Dr. Schuler makes that decision with you, based on whether your goals for your smile have been met.
Can family members come back with me during appointments?
Yes. Parents, spouses, and children are welcome in the clinic to watch and ask questions.
Will I see the orthodontist at every appointment, and can I ask her questions?
Yes. You'll see Dr. Schuler at every visit, and you can ask her about your treatment, or your child's, at any appointment.
If I have a question about my bill or payment plan, who will I talk to?
A real person in our office. Maggie, our treatment coordinator, sets up your payment plan before treatment starts, and Lizette, our office manager, can help with billing questions along the way. You can reach either of them by phone or in person.
Will Dr. Schuler ever refer me elsewhere because my case is too complicated?
No. Dr. Schuler never refers patients out because of complexity. She treats everything from straightforward braces to complex cases here.
Will I have to travel to another location for some appointments?
No. We have one office, at 202 NE 181st Ave, Suite C, so every appointment is in the same place.
What if my family or I don't speak English fluently?
Dr. Schuler and our entire team speak Spanish. For other languages, we schedule an interpreter for your appointments on request, at no cost to you, whether you have OHP, insurance, or pay on your own.